Complaints Policy

[vc_row css=”.vc_custom_1490100083597{margin-bottom: 30px !important;}”][vc_column][vc_separator color=”black” border_width=”3″ el_width=”10″ css=”.vc_custom_1490870869343{padding-bottom: 10px !important;}”][vc_column_text css=”.vc_custom_1514786612960{margin-bottom: 30px !important;padding-top: 20px !important;}”]We welcome all feedback to the business no matter if it is positive or negative. We hold a firm belief that all feedback is a positive opportunity to better our business and improve the ways we address our customers needs.

Y&B Co believes any discrimination, sexual harassment or victimisation problems are best resolved internally with this complaint procedure.

We commit to handling any complaints quickly, seriously and confidentially.[/vc_column_text][vc_custom_heading text=”Confidentiality” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_column_text]Information about a complaint will only be given to people directly involved everyone involved will be advised of the need for confidentiality information will be kept securely and only on an employee’s file if they are disciplined.[/vc_column_text][vc_custom_heading text=”Fairness/impartiality” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_column_text]

  • fair treatment for all is paramount
  • the complaint will be handled fairly and in good faith by a trained person
  • any person complained about has the right to know the details of any allegations against them
  • both parties will have the opportunity to give their version of events
  • no judgments will be made or action taken until all relevant information has been assessed
  • both sides are allowed support or representation
  • all allegations will be investigated before a decision is made
  • complaints must be substantiated before any disciplinary action is taken.
[/vc_column_text][vc_custom_heading text=”Victim Protection” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_column_text]people involved in a complaint will be protected from being victimized victimisation will be disciplined anyone found making malicious or false complaints will be disciplined.[/vc_column_text][vc_custom_heading text=”What to Do” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_column_text]We encourage you to go through these options to resolve your complaint. At any time you can make a written complaint to us at or through our contact us page or feel free to pop instore and have a chat with us in person![/vc_column_text][/vc_column][/vc_row]